Serviced Office Timeline
16th August 2016
1962 – The OmniOffices Group, Inc. (OmniOffices) was created, a privately held executive suites company and an early pioneer of the industry. OmniOffices was later acquired by real estate investment trust CarrAmerica in 1997, and in 1998 the two companies further expanded by acquiring HQ Business Centers. In 1999 the joint company became known as HQ Global Workplaces. HQ (and its predecessors) was eventually acquired by Regus in 2004.
1966 – On 1st August 1 1966, Paul Fegen launched a furnished law suite for attorneys. ‘Fegen Suites’ effectively laid the foundations of the serviced office model by leasing office space and fitting it with furniture, reception services, telephony, and conference rooms. Fegen Suites expanded and was incorporated as Attorneys Office Management, Inc. (AOMI) on 1st July 1970 and began providing virtual office services to law firms in 1973 (known as an ‘off-site tenant program’ at the time). Following the devastating recession of 1980-82, AOMI was restructured and later sold, although the Fegen name was retained. On 1st April 1990, Vince Otte acquired the company and changed the name to Barrister Executive Suites, which today has 26 business center locations throughout Southern California.
1978 – Alf Moufarrige founded Servcorp at the MLC Centre in Sydney, Australia. Initially leasing one-quarter of a floor, Mr Moufarrige eventually grew the business centre to 16 offices, all of which came with furniture and services. Then known as ‘multi-tenanted office accommodation’, Servcorp had acquired two floors in the MLC Centre, Sydney and a location in Melbourne CBD inside its first 12 months of trading.
1979 – Lenta Business Space was formed by The London Enterprise Agency to promote enterprise development within London. In 2002 the company changed to Lenta Business Centres, and now operates as an independent serviced office provider.
1980 – Richard Nissen founded Business Space Ltd at 35 Piccadilly in London in 1980, and later pioneered the digital exchange telecommunications system which launched the virtual office concept in the UK. Mr Nissen registered the trademark name in 1992 when the Virtual Office Group was established at 211-212 Piccadilly. After a period of 25 years, Mr Nissen relocated his serviced and virtual office business to its current address at 180 Piccadilly. 36 years later, the business is still going strong.
> 1980-1982 – The early 1980s recession affected much of the developed world, triggering long-term effects including high levels of unemployment and bankruptcies. Despite challenging conditions, businesses became acutely aware of the need to manage cash flow and reduce long-term overheads – including office leases – which is believed by some to have helped serviced offices gain a stronger foothold in the aftermath of the recession.
> 1980s – During the 1980s, office technologies including word processors, personal computers, voicemail and fax machines became widely adopted. They began to eliminate some of the staffing roles required by businesses, and at the same time some of these services were offered by early business centers – negating the need to hire full-time staff for secretarial purposes.
1984/1985 – John Gill of Raines Business Centre and Philip Parris of Harvard Offices opened some of the earliest business centres in the UK. In the US, Michigan architect James Blain opened AmeriCenters in Troy, followed later by locations in Indiana, Illinois and Ohio.
1989 – Regus was founded by Mark Dixon in Brussels, Belgium. During a business trip in Brussels and against a backdrop of increasing urbanization and business travel, Mr Dixon noticed that many travelling businesspeople were forced to work out of hotels and cafés rather than professional business environments. His company evolved into Regus plc, which today is the world’s largest business center operator. It is traded on the London Stock Exchange (RGU.L) and operates over 3,000 locations in 120 countries.
1989: Regus launched.
1998: Regus opened first office in the United States.
2001: Acquired Stratis Business Centres, a US network of franchised business centers.
2002: Financial difficulties led the firm to sell 58% of its UK business to Rex 2002 Ltd.
2003: Regus US entered Chapter 11 bankruptcy; taken out of bankruptcy later that same year.
2004: Acquired HQ Global Workplaces – then the leading operator of business centers in the US.
2006: Re-acquired the Regus UK business.
2013: Acquired MWB Business Exchange, then the UK’s second largest serviced office provider.
2015: Acquired Avanta Serviced Office Group, a major operator in London.
> 1989 – Tim Berners-Lee invented the World Wide Web – a key part in the development of the Information Age and later becoming integral in the mobile working movement. In 1991 the World Wide Web was released to the public.
1991 – Alliance Business Centers was formed by Steve Tannenbaum, David Beale and Frank Cottle (Chairman). Today, Alliance is the largest global network of serviced offices in the world, with more than 650 locations in 40 countries.
1993 – Citibase was founded by David Joseph and Ian Read, currently operating over 30 business centres in England and Scotland. In the same year, Search Office Space (SOS) was established as the UK’s first serviced office search consultancy.
1994 – The Executive Centre was founded, and currently operates over 75 serviced office locations across 21 cities in the Asia Pacific region. In the same year, David Saul, Simon Rusk, Bernard Klug and Colin Gershinson founded Business Environment in the UK; and the Rockefeller Group Business Centers was launched in New York.
1995 – C-base, founded in Berlin, was one of the first hackerspaces in the world – an early form of coworking. That same year, Ralph Gregory founded Intelligent Office.
1996 – John Arenas founded Stratis Business Centers (formerly Community Business Centers), later acquired by Regus in 2001.
> 1999 – The Wi-Fi Alliance was formed as a trade association to promote Wi-Fi technology and certify Wi-Fi products, leading to gradual acceptance and take-up of wireless Internet.
1999 – HQ Business Centers and Omni Offices merged to become HQ Global Workplaces. It was later acquired by Regus in 2004 at a time when HQ had more than 300 business centers in the US and worldwide. That same year, Bernard De Koven launched the word “coworking” as a way to identify collaborative work, and 42 West 24 popped-up in New York City.
> 2000-2002: Dot-com crash, which led to consolidations, exits, and bankruptcies in the serviced office industry.
2001 – Stratis was acquired by Regus. Stratis had 12 centers with 3 under development for a $10 million deal.
2002 – Premier Business Centers (officially Premier Office Centers, LLC) was founded in Irvine, California. Under CEO Jeff Reinstein, the company operates 78 centers across 1.4 million square feet of commercial office space, making it one of the largest business center operators in North America.
2003 – Peter Kershaw, original founder of HQ Global Workplaces, bought back the European operations of HQ, which became known as Executive Offices Group (EOG), a prominent high-end serviced office operator in London. EOG was subsequently sold in 2005 to Morgan Stanley Real Estate Fund. In 2013, when EOG operated 28 serviced office locations in London, it was bought by Queensgate Investments and rebranded in 2014 to become London Executive Offices (LEO).
> 2004 – Around this time, there was accelerating adoption of personal computers, Internet usage, storage technology and data access speeds, which began to open new opportunities and greater acceptance of virtual and flexible working.
2005 – The official first “coworking space” opened in San Francisco by Brad Neuberg. That same year, the first Impact Hub coworking space launched in London. Today there are over 80 Impact Hubs across the world with more than 11,000 members.
> 2007/2008 onwards – The mobile revolution. Consumers and entrepreneurs used Wi-Fi enabled handheld devices at home, at work and on the go. It enabled business people to work seamlessly from virtually anywhere, and radically changed the business landscape. Around this time, coworking began to expand and the term “coworking” was seen as a trend on Google’s database in 2007 for the first time.
> 2007-09: Economic crisis and global recession. The credit crunch and ensuing financial crisis left a legacy of heightened cost efficiency measures. Arguably, many parts of the serviced office industry benefited from new-found business requirements for shorter office leases and greater flexibility. Yet business centers and coworking spaces weren’t immune to the recession, which left many with high vacancies and their own long-term lease deals to contend with.
2010 – Adam Neumann and Miguel McKelvey founded WeWork, a shared workspace company.
2013 – In London, AIM-listed Serviced Office Group acquired Avanta Managed Offices, resulting in 37 properties as part of ‘Avanta Serviced Office Group’.
2015 – Regus acquired Avanta Serviced Office Group. In the same year, Regus made a significant move in the coworking sector by acquiring Spaces, a workspace operator founded in The Netherlands that’s now expanding across Europe, North America and Asia Pacific.